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We extend an invitation to rediscover the profound narratives embedded within yourself, your family, and your community.

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    NEED HELP?

    The Answers to All Your Questions

    If for any reason you don’t find your answers here, visit the Store Policy page or our Terms of Service agreement page.

    Who is Intangible Treasures?

    At Intangible Treasures, we specialize in crafting bespoke legacy products—children’s books, DIY legacy guides, and family yearbooks/recipes—that delicately capture the essence of love, laughter, and life lessons.

    How am I involved in the process of creating Intangible Treasures products?

    Your personal experiences and perspective are incredibly valuable to the successful generation of your personalized legacy product. As the customer, you will provide us with photos, stories, recipes, bios, and design/illustration preference. Once you have provided your memories and pictures, your work is complete. We will create a beautiful product for your community/family to treasure.

    For additional support or to request a product not listed on our website, we invite you to sign up for a consultation with our Founder Cemeré James to determine how Intangible Treasure can support you.

    Can one book be personalized for multiple people?

    Family yearbooks and cookbooks are designed to share updates, stories, and/or recipes of one or multiple people.

    Our children’s books are designed to focus on one main character, however, you are welcome to place additional orders to ensure each child receives their very own personalized book or add a personalized tribute card for each child.

    How much of my time will be needed?

    Once you've submitted all the required content, such as photos, stories, bios, etc., we deliver your product in 60-days!

    Are books offered in other languages as well?

    Multiple languages are not yet available. Click here to submit your email address and we will contact you when your desired language is available.

    Do you ship outside of the US?

    Currently, we only ship within the US, but we're working to expand our shipping options in the near future.

    Shipping outside of the US is not yet available. Click here to submit your email address and we will contact when international shipping is available.

    How do I check my order status?

    If you created an account with us when making your purchase, you may log in to your account at yourintangibletreasures.com/my-account to check the status of your order.

    If your purchase was made as a guest, you may request the status of your order by submitting an inquiry to our team via our contact page at yourintangibletreasures.com/support.

    Can books be ordered in electronic format?

    Intangible Treasures creates specially-crafted physical keepsake book. You may request an electronic version of your book for an additional fee by contacting us at [email protected] with your order number and name or complete our inquiry form at yourintangibletreasures.com/contact.

    My family loved the book and I need more copies, can I order more?

    Additional copies can be purchased within one year of the shipping date by contacting us at [email protected] for a quote or complete our inquiry form at yourintangibletreasures.com/contact.

    What is your cancellation policy?

    Your satisfaction is our top priority, and we're committed to making this experience as smooth and convenient for you as possible. If for any reason you require a cancellation, be sure to make your request known by emailing us with the subject “Order Cancellation” to [email protected]. Include your name, phone number, email, and order number in the message.

    You don’t need to give us a reason, however, you may not be eligible for a refund. For cancellations taking place within 7 business days of your order date, Intangible Treasure will provide an 80% refund of your payment. Intangible Treasure will not provide refunds for cancellations taking place after 7 business days from your order date.

    Please review our terms and conditions for the full cancellation policy.

    What is your return policy?

    Due to the customization of our products, printed books cannot be returned or exchanged.

    My loved one has passed. Are you still able to do a project for us to remember them by?

    Yes, our specialty is to help capture and memorialize your loved one's legacy, love, and lessons. Visit our product page and select the book that best corresponds to your loved one.

    How fast are books completed?

    All books have a 60-day turnaround time from order intake to shipping, though shipping turnaround may vary based on location and other factors.

    How can I talk to someone?

    Feel free to reach out to us at [email protected] with your name, phone number, order number and discussion topic. We're here to assist you in any way we can!

    How does Intangible Treasures set pricing?

    Our cost structure includes our creative team (creative writing, illustration/design and creative direction), packaging, printing, and customer services team.

    Do I have to pay in full?

    Does my book have an ISBN?

    Intangible Treasures creates keepsakes for families and communities, not items for resale. We are happy to recommend publishers. Feel free to reach out to us at [email protected].

    We recognize that some customers will be so pleased with our products that they seek wider distribution. Publishing our products will require a contractual agreement to ensure recognition and compensation for the Intangible Treasures creative team. Customers who publish books created by Intangible Treasures without our knowledge and consent are subject to legal action. Please refer to our terms and conditions for more information.

    More selections to come...

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